Front Desk/Membership Associate

General Responsibilities:

To deliver in a smooth, effective, and prompt manner, information or requests to members or program participants.

Qualifications and Skills Required:

Minimum requirement of a high school diploma. Experience in sales, communications, and human relations is helpful. The ability to relate well with all ages. A mature attitude and clean, neat appearance along with a pleasant, polite, and courteous personality are necessary to be successful.

Specific Responsibilities:

  • Thorough knowledge of all front desk procedures as outlined in the handbook.
  • Member admission (checking cards for name and expiration date).
  • Check out equipment and ensure it’s proper return.
  • Registers members and non-members for programs.
  • Answers telephone (by third ring) and provides accurate information on programs, rentals and fees.
  • Secures areas of the building at closing time if on duty.
  • Makes telephone calls to members, class participants, and/or others as assigned.
  • Attends all staff meetings and actively participates for the betterment of the YMCA and it’s members.
  • Provides suggestions to improve member service.
  • Actively promotes, pursues, and sells the YMCA to potential members.
  • Notifies administrative staff of problems, concerns, suggestions and/or complaints from members and class participants.
  • Accounts for payments received and accurately records payment and issues receipts to member or participants.
  • Volunteers as special events when available.
  • Keeps front desk area/lobby clean and tidy.
  • Performs other related duties as assigned.
  • All staff should demonstrate the YMCA core values (honesty, caring, respect and responsibility) in their daily work activities and while representing the YMCA.

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